Routed cases
Ticket history and owner handoff
Each workflow run creates a ticket record with intent, route, owner, and confidence.
| Ticket | Customer | Intent | Action | Owner | Priority | Confidence |
|---|---|---|---|---|---|---|
| FP-DEMO01 | Acme Retail Ops | refund | create ticket | Finance Operations | medium | 82% |
| FP-DEMO02 | Northstar Logistics | product support | escalate to human | Support Lead | high | 94% |
| FP-DEMO03 | BrightPath SaaS | pricing | send follow up | Sales | medium | 70% |
| FP-DEMO04 | Foundry Labs | onboarding | auto resolve | AI Operations Queue | low | 70% |
| FP-DEMO05 | HelioWorks | complaint | mark high risk customer | Customer Success | high | 82% |